MultiMessengerAll Purchases Go Through the Microsoft Store
Every MultiMessenger Premium purchase — subscriptions and the one-time Lifetime license alike — is made and billed exclusively through the Microsoft Store. Because Microsoft, not us, processes the transaction, we cannot see, refund, or restore Store purchases ourselves.
Requesting a Refund or Cancelling
To request a refund or cancel a subscription, sign in at account.microsoft.com → Order history, find your MultiMessenger purchase, and choose Request a refund or Cancel subscription. Refund eligibility is governed by Microsoft's refund policy; consumers in the EU may also have a statutory right of withdrawal for online purchases, which can lapse once you start using the digital content.
Cancelling a subscription stops future charges — you keep Premium features until the end of the current billing period.
After a Refund
Once Microsoft processes a refund, your Premium license is deactivated and the app returns to the free tier. Your accounts and local data remain untouched — you can keep using MultiMessenger for free with up to 2 active accounts.
Questions
Anything unclear about your purchase or subscription? Reach out via the Support page or email support@getmultimessenger.com — we can't access or modify Store purchases, but we're happy to help however we can.